These Terms and Conditions (“Agreement”) govern the moving, packing, and storage services provided by Premium Movers LLC (“Company”) to the customer (“Client”). By booking a service, the Client agrees to be bound by the following:
1. Estimates and Pricing
- Non-Binding Estimates: All quotes provided via phone or website are non-binding estimates based on the information provided by the Client. Final charges will be determined by actual labor hours, weight, or volume as applicable.
- Hourly Minimums: Local moves are subject to a 3-hour minimum labor charge plus a travel fee.
- Additional Fees: Charges for packing materials (boxes, tape, shrink wrap), tolls, parking permits, and “heavy-lift” specialty items (pianos, safes, hot tubs) are billed separately unless explicitly included in the written estimate.
2. Client Responsibilities
- Readiness: The Client must have all items packed and ready for transport unless “Full-Service Packing” was purchased. Delays caused by the Client will be billed at the standard hourly rate.
- Valuables: The Company will not be held liable for the loss of jewelry, cash, passports, medications, or high-value sentimental items. The Client is required to transport these items personally.
- Hazardous Materials: We are legally prohibited from transporting hazardous materials, including propane tanks, gasoline, ammunition, and chemicals.
3. Liability and Valuation Coverage
- Standard Liability: In accordance with federal and Maryland state law, our standard liability is limited to $0.60 per pound per article.
- Full Value Protection: The Client may opt for Full Value Protection for an additional premium prior to the commencement of the move.
- Exclusions: The Company is not liable for:
- Items packed by the Client (PBO – Packed by Owner).
- Mechanical or electronic function of appliances or electronics without evidence of external physical damage.
- Damage to items made of pressboard, particle board, or IKEA-style furniture.
- Damage caused by natural disasters or “Acts of God.”
4. Cancellations and Rescheduling
- Notice Period: Cancellations or requests to reschedule must be made at least 72 hours prior to the scheduled move date.
- Deposits: Deposits are non-refundable if the move is canceled within less than 48 hours of the scheduled start time.
5. Claims and Disputes
- Filing a Claim: All claims for damage or loss must be submitted in writing within 9 months of the delivery date.
- Payment Requirement: Per industry regulations, all claims will be processed only after the moving contract has been paid in full. No deductions from the final bill are permitted for alleged damages.
6. Right of Refusal
The Company reserves the right to refuse or stop service if the working environment is deemed unsafe, unsanitary, or if our staff is subjected to abusive behavior.
7. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland.
